JAKARTA, Indonesia—May 4, 2023— Amazon Web Services (AWS), an Amazon.com company, today announced that Halodoc, Indonesia’s largest digital HealthTech company, has surpassed more than 20 million monthly active users (MAUs), and continues to work with AWS to scale its operations, provide digital skills to staff, and reduce IT costs. Running its entire infrastructure on the world’s leading cloud since its launch in 2016, Halodoc uses the breadth and depth of AWS capabilities, including machine learning, security, and databases to deliver improved health services to users across Indonesia. The company’s secure platform includes 24/7 telemedicine consultations from anywhere in the country, medicine delivery from more than 4,900 pharmacies, holistic ecosystem and seamless access to healthcare, including recommendations that promote healthier living. Building on AWS has also enabled Halodoc to innovate and develop new services such as Home Lab, which allows users to receive health check-ups from the comfort of their home.
Halodoc has brought together 3,300 hospital partners, 20,000 licensed doctors, and more than 28 insurance providers on their healthcare platform. Providing easy access to healthcare in the world’s fourth most populous nation spread across 17,000 islands is a challenge, with only one doctor for 1000 patients below the WHO’s standard and nearly half of the 273 million citizens living in rural areas. Halodoc needed to build a digital and data-driven solution that could easily scale to provide a holistic healthcare ecosystem to a rapidly growing base of users.
Halodoc reduces IT cost by 20% with AWS Cloud
Halodoc uses more than 50 AWS services to build its cloud native healthcare platform, including Amazon Elastic Kubernetes Service (EKS), Amazon Relational Database Service (RDS), and Amazon Redshift, which served millions of users during the pandemic. Halodoc built a data lake using Amazon Simple Storage Service (S3), an object storage service, to securely store terabytes of data. By using AWS and running the majority of compute workloads on AWS Graviton2 processors, the company has reduced IT costs by 20% and boosted processing performance levels by up to 50%. Halodoc also leverages security services like AWS Shield Advanced and AWS GuardDuty to provide a secure user experience.
“Leveraging AWS, we are continuing to innovate rapidly on the cloud as we pass the milestone of helping more than 20 million users improve their health,” said Lenish Namath, VP of Cloud Infrastructure, Site Reliability Engineering, and Security, Halodoc. “AWS has helped us build an accessible and cost-effective solution that Indonesians across the country can use easily and securely to improve their health. With the latest technologies and world-leading infrastructure offerings from AWS, we will continue to strive to serve people even in the remote corners of Indonesia.”
To support Halodoc’s cloud-first strategy and ensure its employees are equipped to continuously innovate in the cloud, the company launched a skills enablement program in 2022 to upskill new and existing employees. The program provides employees with the skills to accelerate customer deployments and enhance Halodoc’s security posture as well as help improve employee retention, performance, and productivity. The upskilling program is delivered by AWS trainers and includes 12 private virtual classrooms where employees experience hands-on labs. The training starts with foundational cloud concepts and graduates to intermediate levels including security, architecting, and data analytics. To date, 120 engineers have been trained in new innovative products or services deployed on AWS including EMR, DocumentDB, and DynamoDB.
“The HealthTech industry in Southeast Asia is increasingly using cloud technology to better serve patients in innovative and creative ways,” said Priya Lakshmi, Head of Startup, ASEAN, AWS. “Halodoc is innovating at pace with AWS to provide accessible and affordable healthcare, and cost-effectively bring in-demand and personalized services to better serve local citizens. We congratulate Halodoc on achieving so much for their more than 20 million users and we look forward to supporting their vision of bringing personalized healthcare to everyone.”
About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS is continually expanding its services to support virtually any workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, artificial intelligence and machine learning (AI/ML), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 99 Availability Zones within 31 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in Canada, Israel, Malaysia, New Zealand, and Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.