TORONTO, March 1, 2023 — Amazon Canada today announced that Alexa Smart Properties for Hospitality, a new experience offered to hoteliers that brings the simplicity and convenience of Alexa to hotels, vacation rentals, and other hospitality locations, is now available in Canada. Using an Amazon Echo in their room, guests can ask Alexa for hotel information, contact the hotel to request guest services, play music in their room and more. For hotels, Alexa Smart Properties for Hospitality helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay. This offering is available to hospitality providers in Canada by invitation with Fairmont Le Manoir Richelieu, an Accord property, introducing the new Alexa experience starting today.
“Customers tell us they love how easy it is to get information, enjoy entertainment, and control connected devices by simply asking Alexa, and we want to offer those experiences everywhere customers want them,” said Celine Lee, Alexa Country Manager for Amazon Canada. "Alexa Smart Properties for Hospitality makes your hotel stay a little more like being at home and gives hospitality providers new ways to create more memorable stays for their guests.”
“We are very excited to collaborate with Amazon and for Fairmont Le Manoir Richelieu to be the first Fairmont property in the world and first hotel in Canada to feature Alexa Smart Properties for Hospitality solutions in all of our guestrooms. With their in-room Amazon Echo device, our guests will now be able to enjoy a customized and augmented stay experience,’’ said David Connor, Regional Vice President, Fairmont Hotels, Eastern Canada.
Alexa will be available in French and English at Fairmont Le Manoir Richelieu. Alexa can also be used to translate a word or phrase into one of 50 supported languages. Guests can just say, for example, “Alexa, how do you translate ‘bed’ in French?” and Alexa will respond.
An Enjoyable Guest Stay with Alexa
With Alexa Smart Properties for Hospitality, hospitality providers can enable and customize a range of voice-first features based on their guests’ needs. Using an Amazon Echo in their room, guests can ask Alexa for information like breakfast time, fitness center location, request hotel services like room service or housekeeping, ask for shampoo or a Wi-Fi password, call the concierge, and more. Alexa can also be configured by hospitality providers to allow guests to control and adjust in-room devices like lights, thermostats, blinds, and TVs to their individual preferences. Guests can also be given access to thousands of Alexa skills to listen to the radio, play games, get in a quick guided workout or meditation, play white noise to help them fall asleep, and more.
Guests’ use of Alexa in their room is optional; Echo smart speakers have a Microphone Off button that electronically disconnects the microphone. With Alexa for Hospitality, guests use Alexa without connecting their Amazon account to the Alexa enabled device and voice recordings are not stored. For more information about Alexa’s security and privacy features, visit www.amazon.com/alexahospitality/guest.
Helping Hotels Deliver Memorable Guest Experiences
Alexa Smart Properties for Hospitality makes it easy for vacation properties to manage their property experiences and engage with guests. Hospitality providers can provision Echo devices in just minutes to get up and running quickly. Alexa for Hospitality also supports hardware settings like limiting volume level and administrator notifications if a device goes offline. Hoteliers can also use Alexa Smart Properties for Hospitality to measure engagement through analytics and adapt services based on guest feedback.
Hotels can also customize the deployment by selecting default music stations that match their brand, adding property contacts to order room service or booking a spa treatment, and more.
Alexa Smart Properties for Hospitality is built to work with existing hotel technologies, reducing or eliminating the need to retrofit or upgrade existing investments, and works with a range of trusted hospitality solution providers.
For more information visit www.amazon.com/alexaforhospitality.
About Amazon:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
About Fairmont:
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 80 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,300 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.